Our client is a non-profit organisation working with people to support their health and wellbeing.  Established for over 30 years, they have provided services alongside a variety of statutory and voluntary, community and social enterprise (VCSE) colleagues in Surrey and its boarders. They believe change is achievable when offered by a flexible, respectful, inclusive and a non-judgemental approach. 
 
They are currently looking for a Volunteer Co-ordinator to work within the Outline Listening team. 
 
Salary: £30,000 pro rata
Hours: 21 hours per week (must be available to either work or be on call 7pm – 9pm on a Tuesday / Wednesday and Thursday) remaining hours can be worked flexibly during the week
Duration: Initial 6 month FTC
Company Benefits:  26 days annual leave pro rata (rising with service) + bank holidays + 1 extra days leave on your birthday, Pension, Access to Simply Health, Blended working, Employee discount programme and more…..
 
Location – Woking / hybrid
 
 
Working closely with the Operations and Volunteer Manager you will be responsible for co-ordinating the smooth and effective running of the Outline Listening Service and develop the service in response to stakeholder feedback and needs of the community.  It is a hands on role developing rota’s and processes and managing a team of helpful volunteers and providing them with advice and support. 
 
Key parts of the role will include:
*Supervising the delivery of the helpline service
*Lead briefing sessions at the beginning and the end of shifts to newer volunteers and be the escalation point for concerns in client safety
*Monitoring and evaluating demand across the helpline to ensure effective service delivery
*Work with stakeholders to develop the service
*Develop listening service systems and processed to ensure it meets the needs of clients
*Manage a small team of volunteers, supporting them to operate in line with current guidance and best practise
*Reporting and gathering data from various systems
 
 This post is subject to a DBS check.  Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role
Our ideal applicant will have/be;  
*Ideally you will have experience in providing trauma informed helpline advise or support
*Leadership or mentoring experience would be beneficial but not essential
*Ability to work with data and create reports
*Excellent communication skills both written and verbal
*Proficient in Microsoft Word and Excel
eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the “apply now” button below.  Your CV will then be held on our central database, if for any reason you do not wish us to retain your details please contact us via .