Role Responsibilities
*Undertake and review regular order acceptance audit, providing feedback, training and root cause analysis to improve order acceptance first pass yield.
*Manage daily customer master file audit and weekly re-sales audit, providing feedback as necessary to reduce audit errors. 
*Reconcile customer Applications for Payment in line with customer requirements.
*Testing of any changes to ERP relating to order acceptance and billing
*Review order acceptance and billing processes to find ways to become more effective and efficient, train and implement these.
*Managing Docket of Hold and Decision to Bill updates, including updating customer specific special instructions
*Running and distributing reports relating to order acceptance and billing, including credits to be keyed, BIA, Dockets etc.
*To review on a weekly basis the RIF Tolerance Report and investigate any positive or negative tolerances to ensure the billing activity is corrected to remove any tolerances 
*Write, manage, and update customer playbooks for billing requirements
*Maintenance of the Customer Allocation reporting
*Maintenance of customer register for e-billing requirements, increasing volumes to aid processing 
*To ensure compliance of all monitored systems by reviewing CMR, investigate and resolve any liability issues 
*Restricted processing of invoicing for specific accounts bound by contract not to be offshored. (IPSA, Metropolitan Police)
Person Specification
*Computer literate across various ERP systems
*Analytical with regard to data and reporting
*Ability to work in effective teams and work to deadlines
*An Organised and methodical approach to tasks
*A positive person, who looks for opportunity to achieve
Experience
*2-3 years’ experience in an OTC processing or accounts environment
*Experience of working with complex customer billing requirements
*Organisational understanding and business awareness
*Experience within a busy environment where deadlines are critical
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