A successful operation with sites in the UK and Europe is looking for a Customer Service Representative – Italian / Spanish speaking. Reporting into the Customer Services Team Leader, you will provide a courteous, professional, efficient, and reliable first point of contact service.

This role comes with a salary up to £30,000 per annum, along with a flexible benefits package which includes a pension, 25 days holiday, excellent pension, a discretionary bonus, and other attractive benefits.

As Customer Service Representative – Italian / Spanish speaking, your responsibilities will include:
*Processing orders, complaints, returns and credits.
*Maintaining customer accounts.
*Resolving product or service complaints: investigating the cause and offering the best solution to solve the problem, following up to ensure full resolution within agreed SLAs
*Managing incoming calls and emails.
*Identifying customers’ needs to ensure complete satisfaction.
*Building and maintaining strong relationships through open communication.
*Supporting Key Account Managers in meeting personal and team sales targets.

We’re looking for a Customer Service Representative – Italian / Spanish speaking with the following skills and experience:
*Proven Customer Service experience.
*Fluent Italian or Spanish with excellent English.  An additional European Language an advantage.
*Excellent communication skills.
*Friendly and professional telephone manner, both inbound and outbound.
*Familiar with CRM systems and practices.
*Ability to adapt to different characters and personalities.
*Ability to multi-task, prioritise and manage time effectively.
*Proficient in Microsoft Office suite (Word, Excel, Outlook).

To apply for this role as a Customer Service Representative – Italian / Spanish speaking, please click apply online and upload an updated copy of your CV.

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