Our client a global enterprise that is disrupting the telecoms market has an opening for a Technical Helpdesk Analyst / Helpdesk Technician for a 6-month project.
Responsibilities:
*Take incoming calls from alarm engineers, alarm companies and alarm receiving centres.
*Manage incoming emails
*Manage tickets on Salesforce from an incident management perspective, taking through from initial logging to resolution.
*Chase resolving teams for resolutions in a timely manner.
*Line tests on PSTNS, Broadband faults.
*Assist with install of new devices
*Work with alarm company engineers to diagnose and troubleshoot faults
*Arrange for replacement devices to be sent out.
*Managing tickets for CCTV surveillance, same as above.
Required Skills:
*Network and telephony experience (Open Reach/Exchanges/PSTN/ADSL/Ping tests/Dial tone checks - anything telephony networks would be a massive advantage)
*Experience of working in a service desk environment, managing calls/emails/ticket logging
*Good customer service skills.
The successful candidate will be required onsite 3 days per week.