At Adaptable Recruitment we have a fantastic opportunity for a Customer Services Administrator - Telephony to join a fast growing company in the Liverpool area

Salary: £23788 - increase after 6 months
6 months FTC - with potential to go permanent
Fully office based: discussion over hybrid working after training
Working hours: 35 hours

Reporting into: Team Leader

Main Responsibilities to include:
*To maintain a high standard of customer service through efficient and courteous handling of incoming telephone calls and processing claims in an accurate and timely manner
*Answer and handle incoming telephone calls in a professional, courteous & timely manner
*Respond to and resolve customer queries received by email
*Respond to telephone queries by checking details on the company system
*Issue claim forms, membership applications and other information to. customers as requested
*Update the system with changes to membership details by telephone, email or paperless change requests
*Process claims forms as required
*Ensure adherence to regulatory and compliance issues at all times
*Keep team leader informed of any unresolved issues
The ideal candidate:
*Good quality of call handling
*Accuracy and appropriateness of email responses
*Ability to resolve queries
*Efficiency in processing claims
*Product Knowledge
*Flexible in covering other areas
*Accuracy in dealing with paperless change requests