Red Recruitment is recruiting a Contact Centre Trainer in Swansea to join our client, who provides support and solutions to their customers.
The salary for this position is up to £30,000 per annum and is an onsite, permanent position.
To be considered for this role you must hold a valid UK driving license and have access to your own vehicle.
Benefits and Package for a Contact Centre Trainer:
*Salary: Up to £30,000 per annum
*Hours: Monday - Friday, hours between 8am - 6pm and 1 in 2 Saturdays, 9am - 1pm
*Contract Type: Permanent
*Location: Swansea
*Free parking
*Friendly and encouraging environment
*Health and wellbeing programme
*Internal recognition schemes with financial award
*Pension scheme
*33 days annual leave (including bank holidays and your birthday)
*Social events including Summer and Christmas parties
*Support and training provided
*Career progression opportunities
Key Responsibilities of a Contact Centre Trainer:
*Delivering existing training to new and existing Contact Centre Agents
*Conducting inductions for new starters and ensuring all paperwork has been completed
*Running system training sessions throughout the year to ensure all Agents are kept up to date
*Evaluating trainee performance and providing feedback and support
*Identifying skills and knowledge gaps with the Agents and feeding back to the Team Leaders
Key Skills and Experience of a Contact Centre Trainer:
*Staying up to date with industry knowledge
*Previous experience as a Trainer is required
*Good contact centre knowledge is required
*Great people skills, and being able to lead and engage a team is required
*Experience using a variety of IT programmes is required
If you are interested in this position and have the relevant experience required, please apply now!
Red Recruitment (Agency)