Our client is looking for a technical account manager to join their growing team. You will have the ability to build and nurture relationships, which is at the forefront of this role. You will be tasked with supporting the onboarding of new customers, account retention and growing existing accounts.
You will have the ability to ask the right questions and understand client challenges and their goals. It is critical to be able to position the right solution that adds value for the client and resolves their pain points simultaneously.
You will need to be a master multitasker who can manage a variety of account types, understand unique requirements and with this knowledge, you will be responsible for implementing a strategy to retain and grow the account with a focus on how to best support the client.
As part of offering multiple products and service options, the role comes with a degree of administration and process responsibilities to ensure the right information is shared across departments, with the view of delivering on any agreed project scope. To be suited for this role, you will need to be highly organised and be able to get across a sizeable workload in an efficient and timely manner.
This is a dual sales and account manager role with targets linked to account growth and retention. Forecasting and pipeline management is a primary responsibility.
From an Account Management perspective, you will need to proactively work with clients, their support and product team to resolve problems. In doing so, you will be the face of the company for your clients and will need to approach with positivity, energy, professionalism and empathy when it comes to scoping new projects and completing debriefs and planning for the future.
Our client is fortunate to work with global brands, leading agencies and associations. You will need to be highly knowledge and manage client expectations, as well as being comfortable with a fast-paced environment. You will need to get clients the information they need quickly to give the company the best chance of becoming their preferred partner.
You will need a track record of success in an account management, business development or similar role. Our client is open to sector background but you must have a good aptitude to learn complex systems and technology.
Responsibilities
• Work collaboratively as part of a team to push the company offering forward and help to deliver company objectives and support their clients to get the best outcome for every project.
• Ongoing training to maintain an expert level of understanding of the company offering and how this is best utilised for a wide variety of requirements.
• Scoping out new projects, creating and sending proposals to satisfy client requirements and build value around the company offering.
• Completing demonstrations and presenting proposals.
• Maintaining and building relationships with multiple contacts within your account portfolio.
• Proactively work inactive and strategic growth accounts to achieve individual and team targets.
• Proactively manage your deal pipeline leveraging their CMS and forecast accurately by asking the right questions, influencing timelines and building genuine urgency linked to project success.
• There is an element of business development particularly for new starters who have smaller account portfolios. To grow your portfolio to deliver individual and team targets, you will be required to onboard new clients via multiple channels: inbound leads, exhibitions, outreach.
• Attend exhibitions and represent the company.
• Complete the required admin and processes to maintain data integrity on their CRM for your pipeline and accounts, to pass projects into the support and project management team, to process quotes and invoices.
• Complete review calls and debriefs to celebrate successes and educate clients
The Details:
• Bonus structure per month based on delivering team targets linked to company objectives.
• Hours: Full-time, 40 hours per week. At times you will need to work overtime in busy periods to get across the workload. They have a flexible approach and always endeavour to recognise and reward those going above and beyond to help meet company objectives.
• Location: Hybrid - home-based with commutable distance to the office. Depending on your
• Travel: Occasional travel to meet clients in person, present at their office or other location, to attend strategic events where the relationship justifies this, and to attend exhibitions.