About The Role
A vital role in Credit Control – just for you!

Credit Controller
Caerphilly
Good salary, great team and excellent benefits
Great hours Monday to Friday, no evening or weekend work
Full Time, permanent position, office-based

Credit Controllers! Are you looking for a secure role? Are you local to Caerphilly?  Want to feel part of a valued team? Come and join our friendly, supportive team here at phs Group. If you’re looking for a career with an established, market leading company we want to hear from you.

We have a fabulous team culture here and are looking for the right person to join us, which we hope is you. You will be valued here, and our experienced, supportive team will be there beside you if you need guidance. It’s a busy role so you’ll need to be organised and enjoy working in a fast-paced business. Experience is preferred, but equally if you’ve the right positive attitude and skills you will be supported here if you’re new to credit control. You will work on different campaigns, with scripts and a call structure to guide you, and your day is diverse and varied.

Are you polite, professional, and respectful when contacting customers? Do you have experience in Credit Management / contact centre experience? Are you comfortable with contacting customers regarding outstanding or overdue payments? You are just the kind of person we’re looking for!

Your role as Credit Controller at phs Group will involve: *Calls to facilitate payment of near-due payments and outstanding arrears
*Calls are via our predictive dialler on different campaigns
*Collecting aged debt, and taking steps to proactively reduce debt in its early stages
*Responding to calls in a timely and professional manner
The ideal candidate for a Credit Controller: *Good experience with credit control or office-based cash collection is preferred
*Experience using Microsoft packages such as Excel, Word and Outlook
*Excellent verbal and written communication skills
*Strong negotiation skills, assertive and respectful
*The ability to effectively prioritise in a busy environment
*This is predominantly a Credit Control role so requires that special someone who is always professional, polite, respectful, and confident.
In return for your commitment and expertise: *A good salary of £22,620 in a permanent full-time position
*No weekend or evening working – great hours Monday to Friday (36.25 hours a week)
*You’ll be in Head Office with excellent opportunities to develop your career here
*Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training
*Apprenticeship opportunities on completion of the probationary period
*23 days holiday, increasing with length of service, plus bank holidays (31 days in total)
*Buy / Sell holiday scheme
*Amazing employee discounts with major supermarkets and retailers with phsPerks.com
*Free Parking onsite so no parking costs
*Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
If you’re looking for a career in Credit Management with a successful company, and have excellent communication skills, we want to speak with you! Apply now.

About phs:

phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during our 61 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.