Business Unit / Team: Chief Operating Office
Salary range: £43,200 - £61,800 per annum DOE + red-hot benefits
Get out of your comfort zone. Live a life more Virgin.
Our Team
Digital Service Support (DSS) sits within Technical Operations and Cyber Security (TOCS) and is responsible for supporting the bank’s Digital Banking Services. Our team is responsible for deployment of project changes to the platform and at the same time providing technical support, maintenance and improvement of underlying technical estate within all the environments involved in the software delivery lifecycle.
This is crucial to our organization’s strategy to be a fully digitized bank and to improve our customer experience thus contributing to our purpose of Making you happier about money.
This is a very exciting time to join given the evolution of iB release model across tribes and squads which will enable us to deliver on our objective in being a truly agile bank.
What you’ll be doing
• Defect/Incident/Problem investigation across NFT and Production environments, validation and resolution within technical specialism(s). Contributing to resolution of all environmental issues
• Deployment of code on our OpenShift platform as per the playbook and plan, during business hours for non-critical services and out of hours for our important business services
• Improving our delivery through innovation, continuous improvement and automation
• Collaboration with other teams and escalating where necessary to the Senior team members to ensure issues are resolved within agreed SLAs
• Participate in lessons learned, supporting implementation of improvements to mitigate further issues arising
• Input to review of playbooks and code to ensure that they are to a suitable standard, supporting resolution of initial defect/playbook issues from initial delivery through to deployment
• Liaise with Business and Development teams to ensure appropriate tests are executed utilising appropriate testing tools
• Working with project & technical teams to ensure our solutions meet the organisation’s operational and strategic needs
• Collaborating with internal and external parties to provide excellent customer service.
• Engineering systems to be more reliable and scalable
• Supporting our services on-premise and on Azure, through the proactive identification of risk and swift resolution of live issues while maintaining excellent customer service
We need you to have
• SME in at least one of our key skills UNIX, ADC(F5), IM, WAS, Oracle, Pega, MQ, ESB, Openshift
• Good technical knowledge of Testing, Environments, Implementation and Application Support experience
• Experience of monitoring tools, frameworks and processes (AppDynamics, Dynatrace)
• A growth mindset with a proactive attitude to learning new technologies and skills
• Highly collaborative with excellent communication skills, both written and verbal
• Experience working within large multi-platform environments.
• Strong understanding of application performance management concepts
• Ability to act as a SME, can mentor others, posses good leadership skills
• Extensive understanding of the services that we support on iB platform and their related technical landscape
• Knowledge of reviewing/updating playbooks
• Familiar with SDLC and Agile methodologies
• Technical SME knowledge to internal/external teams of the all environments
• Be willing to join our 24/7 on call rota
It’s a bonus if you have but not essential
• Strong scripting and automation skills
• Experience with Terraform
• Experience with Azure
• Knowledge of cloud-based tooling, scripting, and monitoring.
• Experience with version control systems (e.g., Git).
• Experience with application profiling skills (Java Micro Services, MQ etc.).
• Experience with middleware technologies (WebSphere, WebLogic)
• Experience of Process Improvements and Lean Methodology
Red Hot Rewards
• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more
• Up to five extra paid well-being days per year
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market-leading pension
• Free private medical cover, income protection and life assurance
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
• Ability to work anywhere in the UK (where the role allows)
And there’s no waiting around, you’ll enjoy these benefits from day one.
Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with. We’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people’s lives. We strive to create positive experiences for our millions of customers and our purpose, ’Making You Happier About Money’, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK.
If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory r