Primary Details
Time Type: Full time Worker Type: Employee To provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained Claims Handler (Motor)
Leeds
Permanent (Hybrid)
At QBE, our purpose is to enable a more resilient future.
We are an international insurer and reinsurer with a local presence in 27 countries.
The Opportunity
Are you ready to be part of something extraordinary? Our Claims team is a dynamic force, built to tackle the ever-changing needs of our business and customers. With over 500 talented professionals spread across the UK and Europe, we represent the strength and diversity of the region. Handling more than 200,000 claims each year, QBE is a market leader, renowned for its excellence and technical expertise. If you’re looking to make an impact, shape the future of claims, and be part of a team that sets the bar for industry standards, then this is the place for you!
Your new role
Reporting to your Team Leader, you’ll be working with the claims team to provide efficient and effective support, helping build strong relationships with clients and brokers while ensuring accurate records are created and maintained.
Main responsibilities:
*Supporting our customers through phone, email, and web chat, helping them with their queries and needs.
*Following clear steps to ensure all information is recorded and processed accurately.
*Running an efficient helpline, delivering great customer care and responding to client requests within agreed timelines.
*Building strong working relationships with both colleagues and external partners will be key to your success.
*Keeping track of claims, ensuring all records are up to date and helping the team deliver excellent service.
*Reviewing the progress of any open claims regularly.
About You
Don’t worry if you don’t have prior experience – we’ll provide comprehensive training to set you up for success. What matters most is your positive attitude, attention to detail, and the drive to contribute to the team’s success!
Skills you’ll need:
*Excellent organisational and time management skills.
*Good communication skills.
*Ability to prioritise and manage workload efficiently.
*Attention to detail and diligence.
*Knowledge of Word and Excel.
Why QBE? At My Best?? 
?At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.?? 
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.?? 
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).? 
With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.?? 
To find out more about why you should work for QBE, visit our careers website.? 
At My Best - QBE Benefits?? 
?You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.? As well as the benefits below we also offer an extensive choice of other options to suit you!?? 
30 days holiday a year with the option to buy up to 2 additional days.? 
Flexible working -balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.? 
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.? 
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.?? 
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.? 
Short term remote work abroad -you can request up to 20 days per year to work remotely from certain locations abroad.? 
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