This is a NEW and EXCITING role - Starting in January 2025

If you enjoy working direct with customers and providing outstanding customer service and administration then, this is the role for you.

You will join a supportive team and become a valued member of the team !

Overall Purpose of Post
The overall purpose of this post is to assist in answering customer calls and the co-ordination of the customers case,

The post holder must possess good organisational skills, a working knowledge of Excel and Word would be an advantage.

You will have a reasoned methodical approach in carrying out day to day activities,
but also possess the ability to be able to look beyond the logical and challenge in a constructive manner.
To be able to take ownership for your tasks and display a pride in your work.
Core Duties and Responsibilities
• Dealing with day to day administration tasks and telephone communication.
• To be able to utilise data and interpret into One-Step ensuring 100% accuracy.
• To be able to respond to client / defendant queries both verbally and in writing.
• To use a series of reports to make amendments and changes to defendant cases on one-step.
• To be deal with income and expenditure forms - setting defendants where appropriate into reasonable repayment plans in line with departmental process
• To ensure a high standard of professional practice is met at all times
• To ensure overall performance and targets are met reporting any issues to your line manager
• To substitute other members of staff within the department as required