Senior Level 3 Technical Support Engineer
other jobs Appcast Enterprise
Added before 2 Days
- Northern Ireland,Belfast
- full-time
- Competitive salary
Job Description:
What you will do
We are seeking a Senior Level 3 Technical Support Engineer to serve as a pivotal link between our customers and engineering teams. The ideal candidate will help debug and troubleshoot software They will have extensive experience of customer support and will be process excellent troubleshooting skills combined with exceptional customer service experience.
How you will do it
* Act as a liaison to bridge the gap between customers and engineering, ensuring a seamless customer experience.
* Utilises technology to allow the team to become more efficient
* Comfortable working in a fast-paced environment.
* Proactively engage with customers to provide ongoing support, training, and assistance, ensuring they fully leverage our products.
* Develop and maintain robust customer relationships, enhancing loyalty and advocating for their needs within the company.
* Listen to customer feedback, collaborate with internal teams to devise effective solutions, and foster a customer-centric culture.
* Debug software and assist development team with identifying issues
* Implement a robust framework combined with strict processes to drive a high performance culture
What we look for
* 6-7 years of experience in a support or engineering role with a track record of building strong customer relationships.
* Process and systems-oriented mindset, with a focus on scaling efficiencies.
* Confident and personable, capable of navigating customer challenges with poise.
* Organized and efficient, adept at managing multiple priorities simultaneously.
* Exceptional communication skills, both written and oral, with proficiency in English.
* Strong customer service orientation and the ability to establish technical credibility quickly.
* Analytical and detail-oriented, with a data-driven approach to problem-solving.
* Creative and proactive in overcoming challenges, with a self-starter mentality.
* Experience of debugging and writing software
* Excellent network troubleshooting skills.
* Experience working in cross-functional teams, encompassing both technical and non-technical roles.
* Willingness to travel up to 20% as required.
* Not essential but cloud experience would be advantageous
Preferred Qualifications
* Bachelor’s degree in computer science or a related field.
* Certifications in software developing
#LI-Hybrid
#GOSIA
We are seeking a Senior Level 3 Technical Support Engineer to serve as a pivotal link between our customers and engineering teams. The ideal candidate will help debug and troubleshoot software They will have extensive experience of customer support and will be process excellent troubleshooting skills combined with exceptional customer service experience.
How you will do it
* Act as a liaison to bridge the gap between customers and engineering, ensuring a seamless customer experience.
* Utilises technology to allow the team to become more efficient
* Comfortable working in a fast-paced environment.
* Proactively engage with customers to provide ongoing support, training, and assistance, ensuring they fully leverage our products.
* Develop and maintain robust customer relationships, enhancing loyalty and advocating for their needs within the company.
* Listen to customer feedback, collaborate with internal teams to devise effective solutions, and foster a customer-centric culture.
* Debug software and assist development team with identifying issues
* Implement a robust framework combined with strict processes to drive a high performance culture
What we look for
* 6-7 years of experience in a support or engineering role with a track record of building strong customer relationships.
* Process and systems-oriented mindset, with a focus on scaling efficiencies.
* Confident and personable, capable of navigating customer challenges with poise.
* Organized and efficient, adept at managing multiple priorities simultaneously.
* Exceptional communication skills, both written and oral, with proficiency in English.
* Strong customer service orientation and the ability to establish technical credibility quickly.
* Analytical and detail-oriented, with a data-driven approach to problem-solving.
* Creative and proactive in overcoming challenges, with a self-starter mentality.
* Experience of debugging and writing software
* Excellent network troubleshooting skills.
* Experience working in cross-functional teams, encompassing both technical and non-technical roles.
* Willingness to travel up to 20% as required.
* Not essential but cloud experience would be advantageous
Preferred Qualifications
* Bachelor’s degree in computer science or a related field.
* Certifications in software developing
#LI-Hybrid
#GOSIA
Job number 1759390