Quality Excellence Manager
Days
£48,000 - £50,000
The Quality Excellence Manager is responsible for ensuring customer expectations are exceeded by adopting and implementing a proactive approach. You will lead the management and development of the Plant Quality Team, with safety at the forefront of all your decisions, "best in class", whilst providing an environment that supports continuous improvement to ensure that we achieve our manufacturing and sustainability ambitions.
This role will be fundamental in implementing Quality Risk Reductions and ensuring robust preventative actions. Furthermore, the Quality Excellence Manager will be required to develop the Quality and wider operational teams to ensure robust RCA’s are driving improvement, whilst developing Quality Culture, leading to Quality Excellence.
Working together with the Head of Quality and Laboratory to create the path to excellence, challenging non-value add processes, while excelling in customer centricity (internal and external). In conjunction with the Head of Quality, the Quality Excellence Manager will translate the 5-year Group Quality strategy into detailed annual strategies.
In addition to managing the Plant Quality team, consisting of - Technicians, Engineers and a Quality Improvement Leader. You will also work in close collaboration with the following departments - Health and Safety, Sustainability and Innovation, Production Operations, Engineering, Technical, associated Quality & Laboratory functions, Sales and Accounts Management to ensure the delivery of a robust quality management system.
Key Accountabilities
· Problem-solving approach to guarantee the integrity of quality assurance.
· Audit of all internally produced products to technical specifications, meeting the defined quality standards & systems required.
· Being an advocate and aiding the development of strong Health & Safety practices and culture.
· Actively leading quality culture maturity, leading to excellence, via a measured program.
· Creating a proactive culture within Quality that is data driven to provide clear objectives and focus.
· Actively leading to ensure Quality KPI’s (while developing these metrics) are met and support other functional KPI’s are required.
· Ensure that company procedures and processes are adhered to and improved upon, whilst meeting the compliant standards for IATF16949, AS9100, ISO9001 (or others as defined by the business).
· Quality Control Management including (but not exhaustive): product compliance and verification against internal and customer specifications, confirmation of product and process controls, colour confirmation, consistent application of quality management protocols and development, quality performance statistical data analysis, management of corrective actions (5 Why’s, Global 8D, Ishikawa, FMEA), delivery of PPAP/PSW approvals of all products.