Administration and Customer Service Support Executive
Part-time: 10am - 2pm Monday - Friday (20 hours per week)
£35,000 - £40,000 pro rata
Hendon, North London - fully office based
The role of Customer Services and Admin Support Officer will be a new hire for this tech company to become part of a growing company. This role will involve talking to with clients, suppliers and the public and providing a first class customer service approach, along with general office administration support.
Key duties and responsibilities:
*First point of contact for customer service calls
*Support department to categorise service calls on first contact and allocate to the relevant departments
*Managing queries from clients and resolving where possible
*Support the Installations Manager to book Installations and Service Visits with clients
*Develop and maintain a good working relationship with both internal colleagues and
*external customers.
*Assist with measuring and improving the processes and procedures, including supporting the development of highly visible KPIs
*Support on general admin duties
Skills and experience required:
*Previous Customer Service / Office management experience, ideally within a supervisory capacity
*Solid administrative skills
*Information collating and reporting
*Computer literate
*Highly organised and able to juggle different tasks
*Attention to detail
*Can do attitude and able to work on your own or as part of a team.
*Excellent communication and listening skills
*Have a friendly, outgoing and positive attitude
*Customer centric approach to all stakeholder both internal and external
*Take initiative and be a problem solver
*Be ambitious to grow with a growing company
*You will be working closely with your colleagues, and as such, you’ll be an excellent team player and a good communicator.