We are recruiting for an IT 2nd / 3rd Line Engineer, working with an office-based team. The role will be first point of contact for the IT-related issues, problems, incidents or requests.
Duties:
*Assess, troubleshoot and resolve all end user computing issues .
*Help to develop processes and methods of operating .
*Work from or travel to company sites to provide extended end user computing services to the user beyond that provided from our offices as required.
*Ensure that all work carried out for users is recorded in the in-house systems.
*Maintain a level of technical competence, while assisting in training other members of the team to increase overall knowledge and competencies, improving the levels of service offered.
Skills:
*Windows Desktop 10 / 11.
*Windows Server 2016+, Virtual appliances, SQL Server.
*Microsoft Intune, Defender & 365.
*Networking - LAN, vLAN, WAN, Switches, Routers etc.
*Cloud Services - Azure, Email, Office and Third Party.
*Active Directory - Hybrid Azure on Prem.
*Driving licence and own transport - essential
*Outstanding verbal and written communication skills
*High attention to detail and organisational skills.
Benefits:
*Health care maintenance cash plan.
*Access to shopping and gym discounts.
*Employee assistance programme providing 24/7 access to helplines and information, plus up to 6 counselling sessions per year.
*25 days holiday per annum increasing annually to 28.
*Holiday trading allowing employees to buy or sell holiday throughout the year.
*Salary Sacrifice cycle to work scheme.
*Auto enrolment pension scheme with 1 x life assurance.
*Salary 37K depending on experience.