3rd Line Cloud Engineer - Bournemouth £45,000-£60,000
other jobs Bond Williams
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- England,South West,Dorset
- full-time
- £45,000 - £60,000 per annum, inc benefits
Job Description:
A 3rd Line Cloud Engineer (Bournemouth) is required for a growing Technical Solutions business.
As a 3rd Line Cloud Engineer, you’ll play a crucial role in providing high-quality technical support to our clients. Whether remotely or in person, you’ll tackle a range of incidents and problems, ensuring timely resolution and adherence to SLAs. You’ll be the final escalation point, interacting with VIPs, C-level executives, and administrative staff.
Key Responsibilities:
*Serve as the ultimate technical escalation point for our 1st and 2nd Line Engineering teams.
*Troubleshoot and resolve incidents within agreed timescales.
*Own and manage escalated incidents and requests.
*Collaborate with 2nd Line Engineers on diagnosis and fault resolution.
Essential Skills:
*4+ years of demonstrable 3rd Line Cloud Engineer experience in IT service management.
*Exceptional interpersonal skills, emphasising active listening and questioning.
*Motivated attitude toward professional standards and certification-based exams.
*Familiarity with troubleshooting Microsoft Windows platforms and iOS devices.
*Installation, Configuration, and Troubleshooting
Technical skills to include;
*Windows Desktop - 10/11
*Telephone and remote IT Support
*Active Directory
*Exchange / Office 365
*Networking (LAN / WAN / Firewalls / Routing / Vlan)
*Azure
*VMWare / Hyper-V
Certifications to Consider:
*Microsoft Certified: Azure Solutions Architect Expert (AZ-303/304)
*Microsoft Certified: Azure DevOps Engineer Expert (AZ-400)
*Microsoft Certified: Azure Administrator Associate (AZ-104)
*Microsoft Certified: Azure Security Engineer Associate (AZ-500)
*Microsoft 365 Certified: Enterprise Administrator Expert (MS-100/101)
*Microsoft Certified: Power Platform Fundamentals (PL-900)
Salary for this role is competitive £38,000-£50,000 dependant on experience
Based on site in the office. Working hours: 37.5 hours per week, Monday - Friday, working between the hours of 8am - 5pm.
Benefits Include:
*Generous holiday package
*Free ongoing training and funded certifications / accreditation’s
*Fast track career enhancement
*Flexible hybrid options
*Modern open offices in the heart of Bournemouth town centre
How to apply:
If you are interested in the 3rd Line Cloud Engineer role, please submit a copy of your CV to .
For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth option 4 for IT
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
As a 3rd Line Cloud Engineer, you’ll play a crucial role in providing high-quality technical support to our clients. Whether remotely or in person, you’ll tackle a range of incidents and problems, ensuring timely resolution and adherence to SLAs. You’ll be the final escalation point, interacting with VIPs, C-level executives, and administrative staff.
Key Responsibilities:
*Serve as the ultimate technical escalation point for our 1st and 2nd Line Engineering teams.
*Troubleshoot and resolve incidents within agreed timescales.
*Own and manage escalated incidents and requests.
*Collaborate with 2nd Line Engineers on diagnosis and fault resolution.
Essential Skills:
*4+ years of demonstrable 3rd Line Cloud Engineer experience in IT service management.
*Exceptional interpersonal skills, emphasising active listening and questioning.
*Motivated attitude toward professional standards and certification-based exams.
*Familiarity with troubleshooting Microsoft Windows platforms and iOS devices.
*Installation, Configuration, and Troubleshooting
Technical skills to include;
*Windows Desktop - 10/11
*Telephone and remote IT Support
*Active Directory
*Exchange / Office 365
*Networking (LAN / WAN / Firewalls / Routing / Vlan)
*Azure
*VMWare / Hyper-V
Certifications to Consider:
*Microsoft Certified: Azure Solutions Architect Expert (AZ-303/304)
*Microsoft Certified: Azure DevOps Engineer Expert (AZ-400)
*Microsoft Certified: Azure Administrator Associate (AZ-104)
*Microsoft Certified: Azure Security Engineer Associate (AZ-500)
*Microsoft 365 Certified: Enterprise Administrator Expert (MS-100/101)
*Microsoft Certified: Power Platform Fundamentals (PL-900)
Salary for this role is competitive £38,000-£50,000 dependant on experience
Based on site in the office. Working hours: 37.5 hours per week, Monday - Friday, working between the hours of 8am - 5pm.
Benefits Include:
*Generous holiday package
*Free ongoing training and funded certifications / accreditation’s
*Fast track career enhancement
*Flexible hybrid options
*Modern open offices in the heart of Bournemouth town centre
How to apply:
If you are interested in the 3rd Line Cloud Engineer role, please submit a copy of your CV to .
For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth option 4 for IT
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Job number 1769047
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Company Details:
Bond Williams
Company size: 20–49 employees
Industry: Recruitment Consultancy
Bond Williams Professional Recruitment is a well-established independent recruitment agency that work with some of the leading companies and organisat...