The Portfolio Group are proud to represent our client in their search for a Workforce Scheduler, to join the Workforce Planning team. You will have experience of administering effective planning and scheduling of staff and ensure smooth and efficient running of the wider operation, staffing schedules and overtime requirements whilst working closely with the real time and forecasting analyst to ensure the department has adequate staffing at all times to meet operational demand. We are looking for someone who has created reports on Excel, enjoys a fast paced environment, and is looking for a new challenge!
Day-to-Day Responsibilities
· Produce the daily staffing profile for the current day.
· Maintain and own within the master rota; shift rotations, changes of hours, overnight shift cover, ad hoc shift changes, new starter information, lunch time cover projection.
· Produce the weekly schedule
· Responsibility for overtime requirements, managing the monthly availability upload
· Ensuring shift management for weekend and bank holiday shifts is in place.
· Analysing weekly overtime requirements and escalating to the Resource Planning Manager and the Operations Manager where you have not been able to fill any shifts.
· Improve efficiency through effective reporting and development of reports
What you Bring to the Team
· Experience in a planning within a contact centre environment
· Excellent attention to detail and an ability to be forward thinking in your approach
· Good knowledge of Excel (lookup functions, countifs, Index Match, pivot tables, etc)
· Understanding of VBA would be beneficial but not essential
· Forward thinking and self development
· Ability to work in a fast paced environment.
· Strong time management skills.
· A dynamic and flexible approach, as well as the ability to work under pressure.
BENEFITS
· 25 days’ holiday, plus bank holidays
· Day off on your birthday
· Cash plan for you (and your children, if any)
· Holidays increase after 2- and 5-years’ service.
· Contractual sick pay
· Private medical insurance after 5 years’ service
· Pension Plan and Life Insurance
· Pension plan contributions increase after 5- and 7-years’ service
· Holiday season bonus after 3 years’ service
· Profit Share Scheme
· Season Ticket loan scheme
· Cycle to work scheme and Free on-site Gym
· Access to Employee Assistance Programme
· Free breakfast every Monday and social sessions on the last Friday of the month with
· free food and drink - we call this Fab Friday’!
· Company incentives, access to discount schemes
INDMANJ
We will also accept applications from the following job titles:
Workforce Planner, scheduler, Call centre planner, Workforce Planning, Resource planning, Real Time Analyst, Call Centre Real time analyst