The customer service manager will lead a dedicated team to deliver exceptional customer service, ensuring the smooth operation of the sales department. They will also play a pivotal role in improving customer satisfaction and driving team productivity.
Client Details
Our client is a global retail company boasting over 5000 employees. With an international footprint and a reputation for excellence, they pride themselves on having the best product in the industry.
Description
*Manage and direct a customer service team to deliver high-quality service to clients
*Experience in the retail industry
*Handle complex customer complaints and enquiries
*Lead and inspire the team to achieve service objectives and targets
*Monitor and report on team performance
*Conduct regular team meetings to ensure open communication and team unity
*Work closely with other managers to improve overall company customer service
*Identify opportunities for process and organisational improvement
Profile
A successful Customer service manager should have:
*A solid educational background, preferably in Business or a related field
*Prior experience in a customer service management role
*Strong leadership abilities and excellent communication skills
*A customer-centric approach, with the ability to manage customer complaints effectively
*Expertise in implementing customer service policies and procedures
Job Offer
*A competitive salary ranging from £40,000 to £45,000 per annum
*Additional benefits package
*A supportive company culture that values individual input
*Opportunities for professional development and career progression
*Flexible holiday leave
We invite all suitable candidates to apply and look forward to welcoming the successful applicant to our dedicated team in London.