MERJE is seeking a dynamic Customer Service Team Manager for a leading insurance Company. This role offers an exciting opportunity to lead a team of Customer Service Agents, ensuring exceptional service delivery and driving continuous improvement in customer experience.
The Company
This insurance company specialises in providing comprehensive coverage solutions. With a focus on customer satisfaction and innovative products, the company has established itself as a trusted name in the insurance sector, offering a supportive and growth-oriented work environment.
The Role
As a Customer Service Team Manager, you will lead a team of dedicated agents, oversee daily operations, and implement strategies to enhance service delivery. This role offers opportunities for professional growth and the chance to make a significant impact on customer experience.
Key Responsibilities:
*Lead and manage a team of Customer Service Agents, ensuring outstanding service delivery
*Identify areas for improvement in customer experience and implement enhancement strategies
*Mentor and coach team members to foster their professional development
*Manage customer complaints and escalations within regulatory guidelines
*Collaborate with cross-functional teams to drive continuous improvement initiatives
Required knowledge and experience:
*Strong leadership skills with a focus on coaching and development
*Excellent interpersonal and communication abilities
*Detail-oriented approach with a strong focus on quality and customer satisfaction
*Ability to prioritise tasks and manage workload effectively
*In-depth understanding of customer service processes and best practices
If you’re an experienced Customer Service Team Manager looking for a challenging role in a dynamic insurance environment, we want to hear from you. Apply now to take your career to the next level!
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Applicants must be located and eligible to work in the UK without sponsorship.
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