Are you an experienced Re-mortgage Case Manager looking for an exciting new opportunity?

Do you want to join an established Re-mortgage Department in Leeds city centre, at one of the leading providers of legal services to the residential property and re-mortgage markets?

Then I want to hear from you!

The Role

My client is looking to expand their Re-mortgage Team in Leeds. The role will involve owning a personal caseload to oversee cases from start to finish, undertaking complex aspects of the re-mortgage process and ensuring legal compliance.

Key Responsibilities *Responsibility for managing a large case load of re-mortgage files
*Monitor and deliver fully against personal targets
*Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
*Responsible for dealing with complex aspects of the re-mortgage transaction
*Overall responsibility for files from opening through to completion with administrative support
*Provide an exceptional service both to the client but also to introducers and associates
*Deal with complex enquiries
*Recognise potential risks and resolve issues without putting the client or business at risk
*Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements
*Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner
*Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
*Provide support and coaching to Trainee Case Managers
*Optimise the client experience through use of our conveyancing systems and technology
*Suggest improvements to current policies and procedures
*Comply with company policy at all times
*Any other duties as required by the business

What They Can Offer *Competitive base salary plus monthly Bonus
*Full training
*Flexible hybrid working
*23 days Annual Leave + Public Holidays
*Birthday Day off, on the Company!
*Pension

The Person *I’m looking for a skilled Case Manager with preferably around 2+ years’ previous experience.
*An Enthusiastic team-player and natural self-starter able to work on own initiative.
*The Ability to deliver a high level of customer service.
*Strong attention to detail and verbal and numerical skills.

To apply for this Re-mortgage Case Manager role please forward your CV to or call Adam Dell’Armi on  for a chat about the role.

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