This position calls for a Customer Service Administrator who will be a part of the business support team, delivering outstanding customer service support and handling administrative tasks in the Burgess Hill office.
Client Details
Our client is a prominent player in the insurance industry. With a customer-centric approach, the company is renowned for its high-quality service and its commitment to employee growth and development.
Description
As a Customer Service Administrator your responsibilities will include:
*Provide exceptional customer service via phone, email, and live chat.
*Manage and resolve customer complaints professionally.
*Process insurance applications and renewals accurately.
*Handle administrative tasks such as data entry and record management.
*Coordinate with other departments for query resolution.
*Assist in the implementation of customer service policies and procedures.
*Identify opportunities for service improvement.
*Participate in team meetings and training sessions.
Profile
A successful Customer Service Administrator should have:
*Proficiency in MS Office and CRM software.
*Excellent communication and interpersonal skills.
*Strong problem-solving abilities.
*A customer-focused approach and the ability to handle pressure.
Job Offer
*A competitive salary ranging from £13.50 - £14.50 per hour
*A supportive work environment that promotes professional growth.
*Comprehensive training and development opportunities.
*Opportunity to work with a diverse and dynamic team in the insurance industry.
*Long term maternity cover