Senior HR Operations Manager - Exciting, dynamic, fast paced HR/Ops leadership.
Manage and lead a department of 21, HR support and HR Administration - Supporting customers with SaaS queries, HR Advice, and helping SME business get the very best from their HR outsources service and software. 100% man management & leadership role. Negotiable salary 34 days holiday and much more. (Superb package)
Cipd Level 5 - a technical understanding of HR is important but...
Leadership, problem solving, process improvement, SLA management, communication, fast paced, agility is all very key.

Manchester - law, legal, employment - HR but not HR - but it is HR!
1. Team management and leadership
2. Customer Experience
3. HR Advice linking HR practice to SaaS software and SME customers.
Growth - progression - senior leadership role.

Mon - Fri hours, based in gorgeous Manchester City Centre offices.
Absolutely ace team, wicked culture! This business are going from strength to strength - genuine growth opportunity in an exciting, modern business. Fluid and agile
Start Feb - March 2025!
Candidate min requirement/experience:
** Leadership, man management essential
** From a HR and Customer related business background
** CIPD level 5 minimum
** Problem solver, SLA management, team growth
This is an absolute game-changing HR software solution available to businesses across the UK and you will manage the team that helps the customers get the most out of it from a HR perspective!
Lead by example, take a on a small caseload of client to support and advise. Use your HR knowledge to support clients and promote the software.
The Role:
*Ensure you have a top level of HR and employment law knowledge that is kept current and demonstrate continual professional development to support the department and software product
*Support software and utilisation with, engagement, usage and quality.
*Ensure adherence to quality, performance and service level standards
*Ownership and development of the HR documentation service and HR consultancy service
*Support the advice team with the provision of any data or insights in client / advisor usage and engagement
*Get involved with a range ad hoc projects, tasks or roles that are deemed necessary to increase advice usage and overall HR software usage
*Assist in the development of any internal or customer facing material that encourages usage and engagement of the range of products and features
Requirements:
*CIPD level 5 or equivalent HRM qualification and or accreditation
*Extensive HR and employment law knowledge that is kept up to date
*Leader and advisor, be able to lead by doing
*Can set an example, motivate a team, is someone consistent, professional with great communication
Are you looking for a HR advice opportunity in an exciting modern business, this is for you!