Desktop Support Engineer
£38k + Benefits, London
Bench IT are looking to onboard a Desktop Support Engineer for a dedicated managed support service working on site for our customer who are a Global Asset Manager.
The successful candidate should have the skills and experience included below;
*A minimum of 4 years’ experience as a Technical Support Engineer
*Strong communication and interpersonal abilities
*Good knowledge of a service management tool. ServiceNow would be an advantage
*ITIL Foundation qualified
*Excellent problem-solving skills
*Ability to provide step-by-step technical help, both written and verbal
*Initiative, willingness to seek and achieve improvements to processes and technology
*Capable of providing white glove VIP support
*Confidence in resolving issues that require physical presence, such as hardware installations or network configurations
*Instructing users through a series of actions, either via phone, email or chat
*Lead by example and demonstrate strong qualities by setting high standards for teamwork, problem-solving, and customer service
Technical Skills & Competencies
*Thin Client management
*Citrix: XenApp 7.x & Workspace/Receiver
*Proficient with Operating Systems (Windows 11 / Windows Server)
*Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps
*Active Directory Users & Computers
*Laptop / Desktop builds and management
*Zoom
*Mimecast
*iPhone configuration & management
*Polycom/Condeco Audio Visual management
*Understanding of networking concepts
Desktop Support Engineer
£38k + Benefits, London