Service Desk Analyst / L1 & L2 Support Engineer
£30-33k + Benefits, London
Bench IT are looking to onboard a Service Desk Analyst / L1 & L2 Support Engineer
for a dedicated managed support service working on site for our customer who are a Global Asset Manager.
The successful candidate should have the skills and experience included below;
*A minimum of 3 years’ experience as a Service Desk Analyst or similar
*Strong communication and interpersonal abilities
*Good knowledge of a service management tool. ServiceNow would be an advantage
*ITIL Foundation qualified
*Excellent problem-solving and communication skills
*Ability to provide step-by-step technical help, both written and verbal
*Initiative, willingness to seek and achieve improvements to processes and technology
*The ability to work well under pressure to strict deadlines in a professional manner
*Manage and resolve assigned incidents
*Confidence in resolving issues that require physical presence, such as hardware installations or network configurations
Technical Skills & Competencies
*Thin Client management
*Citrix: XenApp 7.x & Workspace/Receiver
*Proficient with Operating Systems (Windows 11 / Windows Server)
*Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps
*Active Directory Users & Computers
*Laptop / Desktop builds and management
*Zoom
*Mimecast
*iPhone configuration & management
*Basic understanding of LAN technologies and protocols including TCPIP, Wireless
*Daily morning operational checks
Service Desk Analyst / L1 & L2 Support Engineer
£30-33k + Benefits, London