Role: Service Associate
Reporting to: Service Manager
Property: Cortland Colliers Yard, Salford
# Of Units: Circa 559 Units
Amenities: Lounges, Dining, Meeting Rooms, Gym, etc.
THE CORTLAND DIFFERENCE
At Cortland, our success is fuelled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people - possibilities that translate into superior living spaces and experiences designed to inspire our residents, our Cortland associates, and investors to live a better life focused on what matters most to them.
Our people map the story of their own success. We don’t adhere to the status quo, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in the Multifamily sector in the USA, www.cortland.comby living our Core Valueswe continue to drive exponential growth - and we invite you to join us on our journey as we grow in the UK www.cortland.co.uk.
ROLE OVERVIEW
As a Service Associate you are responsible for residents’ satisfaction by providing an impeccable waste service and day-to-day upkeep of the bin store, ensuring the parcel room is free of cardboard and waste materials. Reporting directly to the Service Manager and working collaboratively with the Community Manager, you will ensure that residents have the best experience, and you will consistently deliver the highest levels of customer service. Here are some of the tasks you’ll carry out:
· Trained in the operation of waste processing equipment, Hardall bin chute tri-separator and cardboard compactor/baler.
· Work and interact with the associates, overseeing the collection, sorting and safe disposal of waste and recycling materials on site.
· Segregating waste, identifying and storage of recyclables, empty and refresh recycling/waste bins, regular checks on the condition of equipment.
· Ensure the development is always clean, clear and presentable whilst ensuring residents and associates are safe and secure.
· Attending to bin chute blockages.
· Performing routine maintenance on waste bin snap locks, wheels, and brakes.
· Cleaning of the bin storeroom, daily sweeping and jet washing when required.
· Assist with all tasks assigned by the Service Manager and work collaboratively to ensure the development is up to an exceptional standard.
· Ensure bin rotation is completed regularly to ensure no full bins are under the bin chute system.
· Reporting any incidents or issues to management
THE IMPACT YOU CAN MAKE
· Residents feel completely confident that all the community waste has been segregated and recycled.
· Your community looks perfect, the common areas are spotless, the grounds are beautiful, and your customers are proud to call it home.
· You are confident in the operation of the tri-separator and bin chute system.
· You can make yourself available during peak periods.
YOUR BUILDING BLOCKS OF SUCCESS
· Confident communicator with the ability to build strong relationships and work well within a team
· Flexible and dependable with a go above and beyond attitude
· Resourceful problem-solver able to manage own workload and work proactively
· Ability to interact with residents, clients, and suppliers professionally and enthusiastically
· Effective communication with the wider team
THE CORTLAND DIFFERENCE
At Cortland, we create, reimagine, and manage apartment communities for over 150,000 residents in the US and UK. Headquartered in Atlanta, GA, we have communities and regional offices all over the US and UK. We cover the apartment living experience from wall to wall - from concept to completion, including investment management, design, build, and operations - while remaining entirely focused on delivering resident-centric, hospitality-driven service.
Our success is fuelled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people - possibilities that translate into exceptional living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.
Cortland is an equal opportunities employer.