The Business:
Nigel Wright are delighted to be working exclusively with a family-run heating/garden ecommerce business.  A bricks and mortar retailer + ecommerce presence you will be responsible for the management of the ecommerce side of the business, with a main focus on driving website traffic, optimising listings, customer service excellence and maximising results.

The Role:
•    The day-to-day running of the website.
•    Working with Management to form a digital marketing strategy as well as collaborating with third-party agencies to execute our PPC strategy.
•    Implementing product launches and continually adding to our available product catalogue.
•    Responding to enquiries that come through the website, phone and live chat function.
•    Overseeing customer care ensuring our customer’s needs are met and orders are delivered in a timely fashion.

The Person:
•    An all-round approach to Ecommerce & Digital.
•    Appetite and experience with customer service queries.
•    Desire to grow with the business and understand the journey and brand.
•    Dynamic approach – willing to ’get stuck in’ across areas from ecommerce, customer service, some administrative tasks and digital marketing.
•    Analytical individual that can drive sales on the website through continuous improvement and measure success.
•    Develop an understanding of seasonal ranges, promotions and maximising retail trends.
•    Ability to work towards a sales target.
•    Develop a pricing structure, promotional calendar and some digital strategies.

This is a flexible role and the opportunity to work with a growing business and really add value.