E-commerce & CRM Manager
other jobs Michael Page Digital
Added before 3 Days
- England,London,City of London
- full-time
- £65,000 - £70,000 per annum
Job Description:
This role leads global eCommerce trading and CRM strategies, driving sales, customer acquisition, and retention for a digital-first brand. It focuses on optimising the DTC website, managing promotions, and delivering a seamless customer experience while collaborating with cross-functional teams.
Client Details
A leading performance marketing agency based in Central London, specialising in scaling digital-first brands through innovative eCommerce, CRM, and Paid Media strategies. They work with global industry leaders to deliver measurable results and drive sustainable growth.
Description
*Lead global eCommerce trading strategies, managing the DTC website and optimising the customer journey to drive sales.
*Develop and execute CRM campaigns that enhance customer acquisition, retention, and loyalty.
*Manage promotional strategies and ensure alignment with the brand’s commercial goals.
*Collaborate with Performance Marketing to align spend with trading peaks and product strategies.
*Monitor KPIs, analyse trends, and report on performance to identify growth opportunities.
*Partner with cross-functional teams to deliver seamless site experiences and manage customer initiatives.
*Oversee loyalty programmes, lifecycle campaigns, and end-to-end CRM reporting.
*Support site improvement projects and ensure the website remains fully optimised for trading.
Profile
*5+ years of experience in eCommerce, trading, and CRM management.
*Advanced knowledge of Shopify, Klaviyo, and GA4.
*Strong analytical skills, with experience using data to inform trading strategies.
*Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
*Knowledge of Paid Media channels, SEO, and customer lifecycle management.
*Excellent communication and collaboration skills, with a proactive, problem-solving mindset.
Job Offer
*Competitive salary of up to £70,000, depending on experience.
*Flexible working arrangements, including hybrid options.
*Opportunities for professional growth in an innovative, high-performing team.
Client Details
A leading performance marketing agency based in Central London, specialising in scaling digital-first brands through innovative eCommerce, CRM, and Paid Media strategies. They work with global industry leaders to deliver measurable results and drive sustainable growth.
Description
*Lead global eCommerce trading strategies, managing the DTC website and optimising the customer journey to drive sales.
*Develop and execute CRM campaigns that enhance customer acquisition, retention, and loyalty.
*Manage promotional strategies and ensure alignment with the brand’s commercial goals.
*Collaborate with Performance Marketing to align spend with trading peaks and product strategies.
*Monitor KPIs, analyse trends, and report on performance to identify growth opportunities.
*Partner with cross-functional teams to deliver seamless site experiences and manage customer initiatives.
*Oversee loyalty programmes, lifecycle campaigns, and end-to-end CRM reporting.
*Support site improvement projects and ensure the website remains fully optimised for trading.
Profile
*5+ years of experience in eCommerce, trading, and CRM management.
*Advanced knowledge of Shopify, Klaviyo, and GA4.
*Strong analytical skills, with experience using data to inform trading strategies.
*Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
*Knowledge of Paid Media channels, SEO, and customer lifecycle management.
*Excellent communication and collaboration skills, with a proactive, problem-solving mindset.
Job Offer
*Competitive salary of up to £70,000, depending on experience.
*Flexible working arrangements, including hybrid options.
*Opportunities for professional growth in an innovative, high-performing team.
Job number 1935817
metapel
Company Details:
Michael Page Digital
We have experienced firsthand the rise of digital; recruiting for marketing leaders over the last 27 years. We worked with top brands through the digi...