Customer Service Representative
other jobs ii Recruitment Consultancy
Added before 1 Days
- England,South West,Gloucestershire
- full-time
- £22,500 per annum
Job Description:
Customer Service Representative
Gloucester
£22,500 + Bonus!
Hiring Multiple Candidates!
My client, an innovative and rapidly expanding broadband company, is seeking a Customer Service Advisor to provide professional and timely support across a variety of customer enquiries, including accounts, products, billing, and basic technical diagnostics. They are looking for someone who thrives in customer service!
Key Responsibilities:
*Responding promptly to a broad range of customer queries through multiple communication channels, offering timely and professional solutions.
*Keeping customers informed at regular intervals when follow-ups are necessary or when arranging service engineer appointments.
*Performing basic triaging of customer connectivity issues to determine the appropriate next steps, such as escalating to technical support or scheduling service engineer visits.
*Assisting potential customers in understanding products and packages, promoting the brand effectively.
*Collaborating with colleagues to ensure the right resources are engaged to meet customer needs.
*Suggesting relevant up-sell/cross-sell products that could enhance the customer experience.
Required Skills and Experience:
*Strong communicator with a passion for engaging with customers and leaving a lasting impression.
*Excellent interpersonal communication skills across various media and devices.
*Ability to take ownership of customer issues and ensure a successful resolution.
*Positive, self-motivated, highly organised, and able to thrive in a fast-paced, dynamic environment.
*Strong listening skills and the ability to engage effectively with customers.
What You’ll Get:
*Annual team bonus!
*35-hour working week.
*One hour lunch.
*Fun team incentives.
*Ongoing career training and support.
*Opportunities for progression and career advancement.
*Free onsite parking.
Interested? Send your most up-to-date CV to FRAN at i2i recruitment today!
Our mission of ’Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven’t received a response within 5 working days, please understand that your application has not been successful on this occasion.
Gloucester
£22,500 + Bonus!
Hiring Multiple Candidates!
My client, an innovative and rapidly expanding broadband company, is seeking a Customer Service Advisor to provide professional and timely support across a variety of customer enquiries, including accounts, products, billing, and basic technical diagnostics. They are looking for someone who thrives in customer service!
Key Responsibilities:
*Responding promptly to a broad range of customer queries through multiple communication channels, offering timely and professional solutions.
*Keeping customers informed at regular intervals when follow-ups are necessary or when arranging service engineer appointments.
*Performing basic triaging of customer connectivity issues to determine the appropriate next steps, such as escalating to technical support or scheduling service engineer visits.
*Assisting potential customers in understanding products and packages, promoting the brand effectively.
*Collaborating with colleagues to ensure the right resources are engaged to meet customer needs.
*Suggesting relevant up-sell/cross-sell products that could enhance the customer experience.
Required Skills and Experience:
*Strong communicator with a passion for engaging with customers and leaving a lasting impression.
*Excellent interpersonal communication skills across various media and devices.
*Ability to take ownership of customer issues and ensure a successful resolution.
*Positive, self-motivated, highly organised, and able to thrive in a fast-paced, dynamic environment.
*Strong listening skills and the ability to engage effectively with customers.
What You’ll Get:
*Annual team bonus!
*35-hour working week.
*One hour lunch.
*Fun team incentives.
*Ongoing career training and support.
*Opportunities for progression and career advancement.
*Free onsite parking.
Interested? Send your most up-to-date CV to FRAN at i2i recruitment today!
Our mission of ’Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven’t received a response within 5 working days, please understand that your application has not been successful on this occasion.
Job number 1943442
metapel
Company Details:
ii Recruitment Consultancy
Company size: 20–49 employees
Industry: Recruitment Consultancy
i2i recruitment is a unique independent recruitment agency based in Cheltenham providing recruitment solutions for the South West Region, taking a per...