Audio Visual Event Technician
  • England,South West,Wiltshire,Swindon
  • full-time
  • £35,000 - £40,000 per annum
Job Description:
Audio Visual Technician required: Prospero integrated have partnered with a live events company that require an AV Technician. If this is you, read on
Key Responsibilities
*Report into client stakeholder on a day-to-day basis.
* Based at Swindon NWH on a permanent basis - occasional travel to Northampton to oversee technical issues / maintenance activities

* Oversee and manage AV / UC systems on a day-to-day basis.

* Provide real time in room support for AV / UC related issues.

* Ensure incidents / tickets are logged via site protocol and resolved within SLA.

* Fault handling and ownership of all AV related tickets through to resolution.

* Locate faults or problems and provide solutions on a first /second line basis.

* Ability to provide systems work around in the event of failures.

*Work with the company off site help desk and 3rd parties as required to resolve incidents and management of RMAs.
*Manage equipment repairs and implement critical spares as required.
* Support / manage software / firmware updates once instructed via change control.

* Be fully competent in digital AV environments.

* IT literate, understand network architecture and structured cable infrastructures.

* Manage onsite support deliverables.

* Proactively train and support end users as required.

* Provide technical assistance and remain on standby for high profile events.

* Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).

* Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.

* Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.

* Regular room / systems checks (daily / monthly).

* Assist with Ad Hoc moves and changes.

* Maintain accurate asset schedule for location.

* Maintain critical spares holding for location / UK.

* Attend weekly service / ticket review meetings as required.

*Full time support Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required.
*Attend monthly service review meetings as required and prepare reports / stats.
Job number 1961352
metapel
Company Details:
Prospero Integrated
Company size:
Industry:
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