Family Support Supervisor
other jobs Missing People
Added before 10 hours
- England,London,City of London
- full-time, full-time
- £31,900 per annum
Job Description:
Family Support Supervisor Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Hours: 35 hours per week. Shift pattern: 12:30pm to 8:30pm, Monday - Friday. Flexible working considered
Contract: Permanent
Salary: £31,900 per annum
This post is part funded with support from the National Lottery Community Fund.
About the role
As a Family Support Supervisor you will play a key role in creating a space where people experiencing the trauma of someone going missing can be supported throughout their experience in a calm, insightful and consistent manner. You will proactively support family members during challenging experiences. You will provide high quality support to families; the approach to support will be based on an assessment of needs and the length of their missing incident / experience. The support is both practical and emotional in nature and can involve advice and advocacy so people can access the right service and support for them.
About you
You will need:
• experience of work on a helpline, crisis or advice service either as a volunteer or a paid worker and/or advice or support work with children, vulnerable adults and/or families;
• experience of casework, managing an active caseload with varying needs regarding frequency and level of support;
• excellent communication skills;
• the ability to maintain a calm and considered approach, to evaluate situations objectively, consult effectively and give appropriate advice and guidance;
• strong IT skills including databases and data entry and the ability to learn new systems quickly including learning to operate a digital 1-2-1 chat platform.
What you will get in return
This position works alongside an award-winning helpline team providing quality support, guidance and safeguarding to missing children, vulnerable adults – those who have run away or left home – and the families of missing people. The service also works therapeutically alongside the counselling service. In this role you will be supported by volunteers, digital support structures, and peer support.
You will find plenty of scope for further personal development including: getting involved in volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. Working for Missing People means living our values. It’s a place where people are encouraged to ’let fly’ so you can ’make things happen’. We know you’re more than just a job title, and ’be human’ is an important value here.
About Missing People
Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change.
Missing People is a friendly and supportive place to work – it’s a welcoming, caring organisation which really makes a difference to vulnerable people throughout the UK. We offer a range of enhanced family friendly benefits and are happy to talk about flexible working in many roles.
Ready to apply?
Please find attached a detailed job description and person specification, a letter to applicants from the line manager and a summary of Missing People’s Achievements 2023.
To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. We look forward to receiving your application.
Closing date: 23:59 on 17 February 2025. We reserve the right to close the advert early if we have sufficient interest - so APPLY NOW!
Interviews: Week Commencing 24 February 2025
Missing People is 14th on the Sunday Times “100 Best Not-for-profit Organisations to Work for” List 2019 and offers the below benefits: • 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary)* • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed
You may also have experience in the following: Family Support Worker, Family Support Coordinator, Crisis Support Worker, Caseworker, Helpline Advisor, Support Supervisor, Children’s Support Officer, Vulnerable Adult Support Worker, Welfare Officer, Social Services Support Worker, Advocacy Worker, Safeguarding Officer, Care Coordinator, Social Care Assistant, etc.
REF-219 351
Hours: 35 hours per week. Shift pattern: 12:30pm to 8:30pm, Monday - Friday. Flexible working considered
Contract: Permanent
Salary: £31,900 per annum
This post is part funded with support from the National Lottery Community Fund.
About the role
As a Family Support Supervisor you will play a key role in creating a space where people experiencing the trauma of someone going missing can be supported throughout their experience in a calm, insightful and consistent manner. You will proactively support family members during challenging experiences. You will provide high quality support to families; the approach to support will be based on an assessment of needs and the length of their missing incident / experience. The support is both practical and emotional in nature and can involve advice and advocacy so people can access the right service and support for them.
About you
You will need:
• experience of work on a helpline, crisis or advice service either as a volunteer or a paid worker and/or advice or support work with children, vulnerable adults and/or families;
• experience of casework, managing an active caseload with varying needs regarding frequency and level of support;
• excellent communication skills;
• the ability to maintain a calm and considered approach, to evaluate situations objectively, consult effectively and give appropriate advice and guidance;
• strong IT skills including databases and data entry and the ability to learn new systems quickly including learning to operate a digital 1-2-1 chat platform.
What you will get in return
This position works alongside an award-winning helpline team providing quality support, guidance and safeguarding to missing children, vulnerable adults – those who have run away or left home – and the families of missing people. The service also works therapeutically alongside the counselling service. In this role you will be supported by volunteers, digital support structures, and peer support.
You will find plenty of scope for further personal development including: getting involved in volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. Working for Missing People means living our values. It’s a place where people are encouraged to ’let fly’ so you can ’make things happen’. We know you’re more than just a job title, and ’be human’ is an important value here.
About Missing People
Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change.
Missing People is a friendly and supportive place to work – it’s a welcoming, caring organisation which really makes a difference to vulnerable people throughout the UK. We offer a range of enhanced family friendly benefits and are happy to talk about flexible working in many roles.
Ready to apply?
Please find attached a detailed job description and person specification, a letter to applicants from the line manager and a summary of Missing People’s Achievements 2023.
To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. We look forward to receiving your application.
Closing date: 23:59 on 17 February 2025. We reserve the right to close the advert early if we have sufficient interest - so APPLY NOW!
Interviews: Week Commencing 24 February 2025
Missing People is 14th on the Sunday Times “100 Best Not-for-profit Organisations to Work for” List 2019 and offers the below benefits: • 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary)* • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed
You may also have experience in the following: Family Support Worker, Family Support Coordinator, Crisis Support Worker, Caseworker, Helpline Advisor, Support Supervisor, Children’s Support Officer, Vulnerable Adult Support Worker, Welfare Officer, Social Services Support Worker, Advocacy Worker, Safeguarding Officer, Care Coordinator, Social Care Assistant, etc.
REF-219 351
Job number 1970605