Hospitality Operations Executive
  • England,West Midlands,Staffordshire,Tamworth
  • full-time
  • £35,000 - £38,000 per annum
Job Description:
Reporting to the Senior Hospitality Team Manager and working across two world-class sites, this Hospitality Operations Executive position has been introduced to enhance the company’s hospitality experience further and ensure all operations run smoothly.
What’s in it for you?
*Work hours: 35 hours per week, including evenings and weekends
*Salary: £35,000 - £38,000
*Reduced price match tickets
*Access to a pension scheme and EAP
*Free parking
*Free breakfast and lunch
*Discounts on clothes, mobile networks, and travel
*Death in service benefit
*Free eye tests
*Gym discount
*Access to will writing service and mortgage broker consultations
Hospitality Operations Executive Responsibilities:
*Assist the hospitality service and catering operation on all matchdays, liaising with the operations team to ensure all runs smoothly
*Ensure correct table plans, client information and guest numbers are communicated ahead of matchdays and for reporting purposes
*Coordinate the delivery of all guest touchpoints, including gifts, lanyards and programmes
*Undertake regular stadium checks, ensuring all areas are well maintained and in line with guest expectations and communicating any maintenance needs
*Act as the first point of contact for guests pre- and post-match, in the absence of the Senior Hospitality Team Manager
*Lead planning meetings between the club and senior hospitality team
*Gather and communicate guest feedback across departments to enhance hospitality delivery
Hospitality Operations Executive Skills and Experience:
*Experience gained within hospitality operations with a track record of delivering exceptional levels of customer service
*Team management experience with the ability to lead and mentor a team
*Excellent organisational skills, able to multitask and prioritise a busy and ever-changing workload
*Thrives in a fast-paced, busy environment and enjoys working in pressured situations
*Self-driven and confident, demonstrates excellent communication skills and can articulate clearly to both internal and external stakeholders
*Empathetic and customer-focused, happy to support guests and handle complaints
*Process-driven and understands the importance of adhering to policies and procedures
*Experience within the sports industry would be an advantage
Job number 1973220
metapel
Company Details:
Midas Recruitment
Company size: 5–9 employees
Industry: Recruitment Consultancy
Midas Recruitment is an independently owned Recruitment company, specialising in providing high quality, temporary and permanent office support staff....
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