Job title: IT Service Desk Analyst
Location: Onsite - Norwich
Contract Duration: until 31st May + Ext
Day rate: up to £105/day inside IR35
Working hours: 8am - 6pm - 30 mins for lunch

Maximum 1 weeks’ notice period

We are currently working with a firm who are looking to bring in an IT Service Desk Analyst to provide 1st line IT Support to users across a number of sites. The IT Service Desk Analyst will be required to log and manage incoming calls through to resolution.
The position of IT Service Desk Analyst requires a solid technical ability and a structured approach to troubleshooting, problem-solving. In addition, the IT Service Desk Analyst will require strong inter-personal skills are required to guide customers through situations, providing the highest levels of customer support and satisfaction.
Essential skills - IT Service Desk Analyst:
*Past experience in IT
*MS Office
*Strong communication skills
*Able to work in a pressurised environment
Desirable skills - IT Service Desk Analyst:
*ITIL certification
If you are interested in joining an organisation who are more than happy to invest into your learning, please apply for the IT Service Desk Analyst role with a copy of your latest CV and we will be in touch.