Red Recruitment is recruiting a Customer Care Advisor in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.
They are looking for a Customer Care Advisor to join their team where you will be working with customer complaints from beginning to end.
The hourly rate is between £13.18 - £14.28 per hour.
Benefits and Package for a Customer Care Advisor:
*Salary: £13.18 - £14.28 per hour
*Hours: Monday - Friday, 9am - 5.30pm
*Contract Type: Temporary
*Location: Banbury
*Start date: ASAP
Key Responsibilities of a Customer Care Advisor:
*Acknowledging receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and recording them on relevant databases
*Investigating the details of complaints and determine company liability, utilising contacts including but not limited to: Brokers, Vehicle Dealerships, Independent Vehicle Assessor teams, Financial Ombudsman Service
*Reviewing results of investigations and putting together a final response to be signed off by the legal department
*Implementing and monitoring the full complaint lifecycle whilst keeping to strict deadlines in keeping with complaint guidelines
*Monitoring agreement in a timely manner to ensure that payments are moved if appropriate
Key Skills and Experience of a Customer Care Advisor:
*Having a warm and friendly telephone manner is required
*Experience using digital communication systems is preferred
*Passion for delivering a great customer experience
*Ability to demonstrate strong communication skills
*Reliable, trustworthy, discreet and professionalism are key attributes required
If you are interested in this position and have the relevant skills and attributes required, please apply now!
Red Recruitment (Business)