Red Recruitment is recruiting a Retention Manager in Manchester to join our client, an industry-leading EAP and OH provider and Sunday Times ’Best Places to Work’ organisation. The salary for this position is £32,500 - £37,500 per annum.
You will be instrumental in the success of the business KPIs and ensuring the client’s expectations are exceeded and business targets are met.
Benefits and Package for a Retention Manager:
*Salary: £32,500 - £37,500 per annum depending on experience + £20K performance related bonus, OTE £52,500 - £57,500
*Hours: Monday - Friday, 9am - 5pm (some flexibility may be required)
*Contract Type: Permanent
*Location: Manchester
*25 days’ holiday, plus bank holidays
*Day off on your birthday
*Cash plan for you (and your children, if any)
*Holidays increase after 2- and 5-years’ service
*Contractual sick pay
*Private medical insurance after 5 years’ service
*Pension Plan and Life Insurance
*Pension plan contributions increase after 5- and 7-years’ service
*Holiday season bonus after 3 years’ service
*Profit share scheme
*Season ticket loan scheme
*Cycle to work scheme
*Access to Employee Assistance Programme
*Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink
*Company incentives, access to discount schemes
Key Responsibilities of a Retention Manager:
*Monitoring, mentoring and motivating the team to ensure that they are supported in their role and performing to the best of their ability
*Setting clear performance targets for the individual
*Conducting quality checks and coaching sessions per person to ensure a timely renewal process
*Supporting on request with client and broker meetings to discuss their renewals and upselling opportunities
*Overcoming client retention challenges and problem-solving successfully
Key Skills and Experience of a Retention Manager:
*You should have a proven track record in either a team leader or management role
*Experience of working towards and achieving set targets and KPIs including daily and monthly SLAs
*You should be committed and have the drive to succeed as well as being willing to show flexibility when required
*Excellent communication skills, with a varying communication style depending on the audience
If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)