Housing Officer
Location: Stoke ST2
Salary: 20.24
Contract Type: Temp
Service Care Solutions are recruiting on behalf of our client for a Housing Officer to join their Housing, Regeneration and Operations Directorate.
As a Housing Officer, you will be responsible for providing efficient and effective housing management services within a designated area. You’ll be delivering services in line with the council’s policies and priorities, managing a range of tenancy and estate management functions.
Key Responsibilities:
*Manage tenancy agreements, anti-social behaviour (ASB) issues, and estate management within your designated area.
*Provide advice and support for tenants, identifying tenancy support needs and making appropriate referrals.
*Maximise rental income by ensuring the recovery of rent arrears and court costs.
*Deliver comprehensive landlord functions to tenants, leaseholders, and residents.
*Undertake regular tenancy visits and monitor property conditions and communal areas.
*Work closely with external agencies to provide welfare benefit advice, income maximisation, and debt counselling services.
*Assist with property allocations and the letting of properties in accordance with the council’s Allocations Policies.
*Ensure compliance with fire and health and safety regulations.
*Respond to ASB issues, prepare legal notices, and provide support in court proceedings when required.
*Maintain good relationships with tenants and outside agencies through communication and consultations.
Essential Criteria:
*Level 2 qualifications in Maths and English.
*A relevant Level 3 qualification or equivalent experience in social housing.
*In-depth knowledge of housing management and tenancy procedures.
*Proven experience in delivering excellent customer service.
*Ability to handle difficult and confrontational situations with tact and diplomacy.
*Strong interpersonal and communication skills, with experience of writing reports.
*Ability to work autonomously and manage your workload efficiently.
*Good IT literacy and experience with housing management software.
*A flexible approach to working hours, including attending out-of-office meetings and responding to emergencies.
Desirable Criteria:
*Experience in improving housing services or managing change in a housing context.
*Experience working with vulnerable or elderly tenants and providing specialist housing support.
Why Choose Service Care Solutions?
We offer great opportunities for career development and support in a collaborative, team-focused environment. You will be joining an experienced team working towards the improvement of housing services, with a clear focus on making a difference in people’s lives.
If you’re ready to take on a challenging and rewarding role, apply today to find out more about the opportunity.