An exciting opportunity has arisen for our client, a Food Distributors based in London. As their business continues to grow they are seeking a candidate to work as part of a busy team, and be responsible for supporting the commercial team in the daily execution of the core duties listed below. You will be a key figure in the customer service experience, with direct contact to both clients and suppliers. The successful candidate will need to be very comfortable with working in a fast-paced and constantly evolving commercial envrionment. Excellent business communication skills are a must, as is being self-motivated, and being able to multi-task, all while maintaining a high level of accuracy. It is important to be able to work across simultaneous projects, often under pressure. What to expect:
*Taking, confirming and inputting customer orders
*Monitoring customers and liaising closely with Commercial, Logistics and Quality departments
*Inputting purchase orders
*Dealing with customer queries and responding in a timely manner
*Sending any requested quality documents to customer and liaising with quality team when necessary.
*Sending product samples to customers when required. This will involve either handling samples in the office or liaising with warehouses to request samples from sample stock or from inventory.
*Sending price quotes to customer, liaising with Product Management team for this and collecting necessary information from customers.
*Assisting with lead qualification
*Login opportunities and quotes on CRM system
*Monitoring Shipments to customers when necessary and always ensuring a high level of customer service.
*Review and control stock levels for key accounts, ensuring sufficient inventory for contracts
*Produce reports for senior managers
*Make travel arrangements for senior managers and as required members of the commercial team
Must have a strong understanding of Shipping and/or Logistics and have a high level of English. A European language will also be highly desirable. Must have excellent communication and customer service skills. This is a fantastic opportunity to work on a hybrid basis and to work for a sought after company in a lovely location in the City of London. Good benefits.