2nd Line Engineer
Beaconsfield - Onsite in surrounding areas, Amersham, Maidenhead, High Wycombe
Up to £35k DOE


An expanding managed IT services provider is seeking an experienced Senior IT Engineer who is motivated and passionate about technology. This role is ideal for someone with a natural flair for IT, a strong willingness to learn, and a dedication to delivering exceptional customer service while supporting schools across Buckinghamshire and Berkshire.


Key Responsibilities:
*Handle 2nd some 3rd line issues, respond to ICT emergencies, and manage escalations.
*Resolve technical problems affecting school operations by delivering effective solutions.
*Provide internal network support and maintain school IT infrastructure.
*Lead installations or upgrades of servers, networks, and associated hardware/software.
*Mentor and support 1st/2nd line technicians as required.
*Deliver staff training and enforce ICT policies within schools.
*Install, repair, and configure a wide range of devices (desktop computers, iPads, printers, telephones, projectors, AV equipment, etc.).


Key Requirements:
*2–3 years’ experience in a Senior ICT Technician or 2nd/3rd line support role (education sector experience desirable but not essential).
*Strong knowledge of Windows Server, Active Directory, and Microsoft operating systems.
*Familiarity with virtualisation technologies, particularly Hyper-V.
*Experience with cloud technologies such as Office 365 and Azure.
*Proven ability to lead installations of servers and networks.
*Excellent troubleshooting and decision-making skills during IT emergencies.
*Outstanding customer service and communication abilities (both verbal and written).
*Flexible, adaptable, and able to work independently while managing your own time effectively.
Please apply for immediate consideration, interviews taking place next week.