REED Business Support is looking to recruit an experienced Office Manager to join a well-established manufacturing company in Newcastle upon Tyne. This role will lead the admin team and support business operations across scheduling, invoicing, reporting, and compliance. This is a hands-on role where you’ll ensure smooth workflows, high standards, and excellent customer service.
KEY RESPONSIBILITIES:
*Oversee administrative activities across all departments
*Manage engineer scheduling and service documentation
*Ensure timely quotations, invoicing, and reporting
*Maintain SOPs, accreditations, and data quality standards
*Support customer meetings, warranty claims, and compliance tasks
*Manage mailbox workflows and tender submissions
*Coordinate training, travel, and returns processes
*Lead and develop admin staff through appraisals and training
PERSON SPECIFICATION:
*Strong IT and organisational skills
*Excellent communication and attention to detail
*Experience in scheduling or customer account management (desirable)
*Self-motivated, flexible, and solution focused
HOURS OF WORK:
Monday – Thursday: 8:30am – 5:00pm
Friday: 8:30am – 3:30pm
Please note, that this role will be fully office based.