Reception Manager
London - Finance Firm
£45,000 to £50,000
Reception Manager needed for an established financial services firm to oversee a team of 8 receptionists and ensure the smooth running of a busy, high-profile front desk operation. This is a client-facing management role requiring strong leadership, excellent organisational skills, and a passion for delivering exceptional service.
Key Responsibilities:
*Deputising for the Front of House Manager
*Driving service excellence by improving systems and procedures
*Training and coaching the reception team to deliver outstanding guest experiences
*Managing rotas, breaks, and holiday cover to ensure full desk coverage
*Meeting and greeting clients, providing 5-star service at all times
*Handling client queries and resolving issues professionally
*Liaising with suppliers, facilities, AV, hospitality, and events teams
*Supporting new joiner training and contributing to performance reviews
*Overseeing meeting room bookings and checks via reservation systems
*Assisting with occasional events and coordinating logistics
About You:
*Proven experience in a corporate front of house setting, ideally as a Reception Supervisor, Team Leader, or Manager
*Strong organisational and communication skills, able to remain calm under pressure
*Confident working with room booking/reservation systems
*A proactive, professional approach with a focus on service excellence
For details of other Front of House opportunities, please search "Receptionist Needed" online.
We are an equal opportunities employer and welcome applications from all individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.