Customer Complaints Handler – Hybrid | £27,000 + Benefits | Warwick, Warwickshire
Join a respected, established and growing organisation in Warwick as a Customer Complaints Handler. We’re looking for someone with strong experience in complaint resolution — someone who can manage situations with empathy, professionalism, and clear communication. This is an excellent opportunity to develop your career within a supportive and collaborative environment.
What’s in it for you
*Salary: £27,000
*Benefits: Private healthcare, critical illness cover & death-in-service cover, Employee Assistance Programme, staff discounts & regular social events
*Time off: 25 days annual leave
*Hybrid working: 2 days from home, 3 days in the Warwick office
*Hours: Monday to Friday, 8:30 am – 5:00 pm (no weekends or shifts)
*Perks: Free on-site parking, close to Warwick Parkway Station
*Culture: Supportive team environment with full training and ongoing development
Your responsibilities
*Manage and resolve customer complaints from initial contact through to final resolution
*Conduct detailed investigations to ensure fair, balanced, and timely outcomes
*Draft clear and professional final response letters
*Identify root causes and recommend process improvements to enhance the customer experience
*Ensure all complaint handling meets FCA regulations and company standards
What we’re looking for
*Proven experience in handling customer complaints (regulated industry experience desirable)
*Excellent written and verbal communication skills
*Ability to produce well-structured, professional final response letters
*Knowledge of FCA guidelines (advantageous but not essential)
*A proactive, customer-focused approach with strong problem-solving skills
If you’re seeking your next career move in customer complaints resolution, this role offers professional growth, work–life balance, and development opportunities.