Role – Customer Service Officer
Location – Heywood
Salary - £25,000-£28,000 +10% bonus (excellent benefits)
Type – Permanent
Hours – Monday-Friday // 8.30am-5pm (4.30 finish on a Friday!!)
Reed are currently working with a global market leading healthcare company who are looking to recruit a Customer Service Officer to join their team on a permanent basis.
Duties & Responsibilities
Order Processing:
*Accurately input and manage customer orders using internal systems.
*Monitor order progress and proactively resolve any issues or delays.
*Process a range of customer requests accurately inputting data, pricing, and delivery details, predominantly using SAP, CRM (Salesforce), Amazon platform along with Microsoft and other in-house software packages and systems
Customer Service:
*Provide professional and friendly support to customers via phone, email, and other channels.
*Handle enquiries, complaints, and feedback with empathy and efficiency.
*Maintain a high level of customer satisfaction through timely and effective communication.
Internal Coordination:
*Liaise with warehouse and logistics teams to ensure smooth order fulfilment.
*Communicate any special delivery requirements or urgent requests.
*Collaborate with other departments to resolve stock or delivery issues.
*Support supply chain colleagues to ensure existing and phase out products are offered appropriately to your customers and sold from inventory when needed
Administration:
*Maintain accurate records of customer interactions and order history.
*Prepare reports and updates as required by management
Skills & Attributes needed:
*SAP skills desirable
*Excellent customer service skills
*Excellent written and verbal communication skills
*Clear and articulate telephone manner and strong solution building initiative
*Computer literate and willing to learn new computer systems
*Ability to work on own initiative as well as in a team demonstrating cooperation and supporting skills, ensuring a joined-up approach to service delivery
*Experienced in order administration
*Excellent with systems including Microsoft packages (Excel)
*Ability to provide excellent customer service
If you are interested in the role, please do let me know as the client is looking to move quickly.