We’re currently recruiting for a Customer Liaison Officer to join a well-established contractor, delivering kitchen refurbishment works across residential properties in the Welwyn Garden City area. This is a key role focused on supporting tenants, ensuring excellent communication, and helping deliver a smooth and positive experience throughout the planned works programme.

This position is offered on a contract basis for 8 weeks, with working hours of Monday to Friday, 37 hours per week, onsite-based with some flexibility.

The Customer Liaison Officer will receive:

*The opportunity to work with a respected, community-focused contractor
*Potential hybrid working options depending on site requirement
*8 week contract

Key responsibilities for the Customer Liaison Officer:

*Be the main point of contact for residents throughout the kitchen refurbishment programme
*Provide clear, timely updates on work schedules, access requirements, and progress
*Coordinate appointments between contractors and residents
*Resolve resident concerns in a professional and empathetic manner
*Support the operational team in delivering an efficient and high-quality service
*Maintain accurate records of communications, access arrangements, and feedback
*Assist in delivering community engagement activities and promoting social value initiatives
*Conduct property visits and complete site notes and reports as require

Requirements for the Customer Liaison Officer position:

*Previous experience in a Customer Liaison, Resident Liaison, or Tenant Liaison role
*Experience within the social housing sector, ideally supporting kitchen or planned refurbishment programmes
*Excellent communication and interpersonal skills
*Strong organisational and time management abilities
*Proficiency with Microsoft Office
*Full UK driving licence and access to a vehicle

To apply or find out more, please contact Ryan Stewart on or email