Description:
*Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes)
*Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting
*Demonstrated technical understanding of a broad range IT infrastructure environments
*Strong understanding of effective customer service
*Relevant technical knowledge of Windows 10 and Microsoft Office suite of products
*Ability to troubleshoot and resolve desktop hardware faults
*Build new laptop and have sufficient knowledge on the imaging process
*Mobile support: iOS and Android
*Basic printer support