We are recruiting on behalf of a global health & wellness company for two fluent German-speaking Member Services Advisors to join their growing European customer support team. These are remote-based roles supporting members across the DACH region and wider European markets.
If you are a dedicated customer service professional who enjoys helping others and thrives in a multicultural, fast-paced environment, we’d love to hear from you.
Key Responsibilities:
*Provide exceptional customer service via phone, email, chat, and other channels
*Assist with member queries, order management, and account troubleshooting
*Maintain high standards of professionalism, accuracy, and responsiveness
*Liaise with internal teams to escalate and resolve issues on behalf of customers and leaders
*Attend occasional training sessions, conventions, or team meetings (some travel required)
*Support the Member Services Team with additional tasks as needed
Your Profile:
*Fluent in German and English (written and spoken)
*Experience in a customer service or call centre role
*Strong problem-solving skills and a customer-first mindset
*Comfortable learning new systems and working under pressure
*Team player with a proactive, positive attitude
Benefits:
*Competitive salary performance bonus
*Private health and dental insurance
*Generous pension scheme
*E-learning and development opportunities
*Birthday leave and other internal perks (e.g. staff shop, gym reimbursement)