The Technical Infrastructure Manager will oversee and manage the technology infrastructure within the retail industry, ensuring optimal performance, security, and scalability.
Client Details
The employer is a medium-sized organisation within known for its commitment to innovation and operational excellence.
Description
Key Responsibilities *Manage and support EMEA infrastructure services, including Azure cloud environments, on-premise servers, storage, and networking.
*Maintain and enhance network infrastructure (LAN/WAN, firewalls, VPNs, wireless) to ensure reliability and performance.
*Administer and support Microsoft 365, Active Directory, and other core enterprise platforms.
*Collaborate with global infrastructure teams to align regional operations with global standards and best practices.
*Contribute to the design, implementation, and delivery of global infrastructure projects and architecture improvements.
*Ensure infrastructure systems meet high standards of availability, performance, scalability, and security.
*Monitor infrastructure health, troubleshoot issues proactively, and plan for capacity growth.
*Maintain accurate documentation for systems, configurations, and operational procedures.
*Provide senior-level escalation support for infrastructure incidents and service requests.
*Support compliance activities, including IT security audits and risk assessments.
*Assist in the development, maintenance, and testing of disaster recovery and business continuity plans.
*Adhere to company policies, procedures, and all relevant health, safety, and environmental regulations.
*Perform other technical or operational duties as required to support business objectives.
You must have a technical background and be hands in Infrastructure engineering best practices, Servers, Networks, Disaster Recovery, Security, Cloud / on premise solutions. You need to be able to be all hands on deck when needed and this is a hands on role.
Profile
The idea Technical Infrastructure Manager should have:
*At least 7 years of experience in IT infrastructure roles, ideally supporting regional or global environments.
*Strong hands-on expertise across cloud platforms (Azure, AWS), networking, firewalls, and server infrastructure.
*Proven experience with Microsoft 365, Active Directory, and virtualization technologies (VMware, Hyper-V).
*Familiarity with Infrastructure-as-Code (IaC) and automation tools (e.g., Terraform, Ansible, PowerShell) is highly desirable.
*Excellent analytical, troubleshooting, and problem-solving abilities.
*Strong communication and collaboration skills, with experience working in distributed or cross-functional teams.
*Ability to prioritize and manage multiple tasks independently in a fast-paced environment.
*Experience managing relationships with third-party vendors and service providers.
*Solid understanding of ITIL processes and service management best practices.
*Self-driven, proactive, and committed to operational excellence and continuous improvement.
You must have a technical background and be hands in Infrastructure engineering best practices, Servers, Networks, Disaster Recovery, Security, Cloud / on premise solutions. You need to be able to be all hands on deck when needed and this is a hands on role.
*Demonstrates initiative and a forward-thinking approach to optimizing infrastructure and processes.
Job Offer
Competitive salary starting at £75,000 per annum and has a comprehensive benefits package.
This role is an excellent opportunity for an experienced Technical Infrastructure Manager to make a significant impact.