An award-winning companyis now seeking a Client Service Manager to join its dynamic team in South West London. As the successful candidate, you’ll play a pivotal role in managing the client services function, focusing on exceptional customer satisfaction and acting as the primary liaison between selective clients – including VIPs and high-net-worth individuals – and the client success team. This is a permanent, in-office position offering a competitive salary of up to £45,000 plus benefits.
This is an ideal role for a proactive, service-oriented professional who thrives on delivering a premium experience. As the ideal candidate, you may have worked as a Senior Customer Service Executive or Account Manager and are now ready to take the next step in your career – or you bring strong leadership skills and a calm, solutions focused, and a creative approach to client engagement, especially when dealing with high-profile or high-value clients. You may also have worked as a Prime Residential Property Manager, or you may have experience working with High Net-Worthindividuals (HNWI)s.
This is an immediate start, permanent position within a well-established and respected design business renowned for its high calibre clientele and commitment to excellence. You’ll join a warm and welcoming team environment with a ’growth-first approach to development, excellent mentorship, and an enviable client portfolio within the sector. The office is conveniently located near reliable transport links, high streets, and great walking routes – perfect for a lunchtime break!
As the Client Services Manager, you will:
*Lead the Client Services Team and ensure exceptional performance and client satisfaction across a premium client base.
*Take ownership of revenue, invoicing, and cashflow targets to support sustainable business growth.
*Act as the key escalation point for VIP client concerns, ensuring swift, thoughtful, and discreet resolutions.
*Build and nurture trusted relationships with high-value clients, managing key accounts and identifying opportunities to enhance their experience.
*Refine and optimise service delivery processes to maintain the company’s high standards of quality and efficiency.
*Oversee contract renewals, reporting, and financial performance to ensure commercial alignment.
*Coordinate engineering and design resources to ensure seamless project delivery and impeccable communication.
*Support the team’s professional growth through training, coaching, and development opportunities.
To succeed in this role, you should have:
*Exceptional communication and relationship management skills, with the confidence to engage diplomatically with VIP and high-net-worth clients.
*Proven experience in client relations, account management, or customer service (service desk experience desirable).
*Strong organisational and project management abilities, with outstanding attention to detail.
*Experience leading teams, managing performance, and fostering a culture of service excellence.
*Proficiency with ticketing or contract management systems, plus confidence in analysing data to drive continuous improvement.
*Familiarity with quality management systems and business improvement practices.
In return, you’ll receive a competitive salary of up to £45,000 (DOE), excellent benefits, and the opportunity for continued career growth within a premium, design-led environment. This role is Monday to Friday, 8am–5pm, with no weekend work.
To Apply: Click Apply to have your application considered by one of our excellent consultants. We welcome all applicants! Regrettably, we may not be able to acknowledge all CVs, but we carefully consider each applicant. Apply Today!