Job Title: Customer Contact Advisor
Location: Eastleigh
Contract: 12 weeks temp, full-time
Hourly Rate: £14.70
Our client is looking for a friendly and reliable Customer Contact Advisor to join their team on a temporary full-time basis for 12 weeks.
In this role, you’ll be the go-to person for customer enquiries, whether by phone, face-to-face, or online. You’ll help solve problems quickly, offer practical solutions, and make sure our customers feel supported and valued. It’s a great opportunity to use your communication skills, build rapport, and make a real difference day-to-day.
What You’ll Be Doing:
*Handling a variety of customer enquiries, from repair requests to tenancy questions and rent issues.
*Providing clear, helpful advice and taking ownership to resolve most enquiries on the first contact.
*Booking appointments and coordinating with contractors and other teams as needed.
*Keeping customer records up to date and following up on any outstanding issues.
*Working to a schedule, ensuring availability during your shifts, and meeting performance targets.
Who We’re Looking For:
*Someone with previous experience in customer service, ideally in a call centre or front-line role.
*A calm, empathetic communicator who can adapt their style to suit different customers.
*A team player who takes pride in delivering excellent service and meeting targets.
*Reliable and organized, able to work within a set rota and manage time effectively.
Benefits:
*28 days holiday (pro rata) with the option to buy or sell additional days
*Access to health & wellbeing packages
*Free eye tests
*Cycle to Work scheme
*And many more!
If this is something of interest to you, apply today!