DA Claims Team Leader
other jobs Lawes Insurance Recruitment
Added before 4 hours
- England,London,City of London
- Full Time, Permanent
- £47,000 - £55,000 per annum
Job Description:
Job Title:Delegated Authority Claims Team Leader
Salary: £55,000
Location: London / Remote - max 1 day a week in Office
PURPOSE OF ROLE
An excellent opportunity to join a leading Lloyd’s Broker as a Team Leader for the Delegated Authority Claims team. You’ll be responsible for managing the day-to-day running of the DA Claims team, ensuring operational efficiency, regulatory compliance, and first-class service delivery to coverholders. This role offers a blend of leadership, technical oversight, and process improvement within a dynamic and growing business.
RESPONSIBILITIES
*Manage the day-to-day operations of the DA Claims team, including appraisals, development, and performance management.
*Ensure high professional standards and continual improvement in service delivery.
*Oversee the preparation and review of bordereaux.
*Maintain and update financial and claims records.
*Produce claims and earned-to-incurred statistics, working with other teams as required.
*Manage and authorise claims payments and liaison with Accounts.
*Build and maintain strong working relationships with clients, TPAs, insurers, and internal stakeholders.
*Ensure compliance with company policies, procedures, and FCA regulations including Consumer Duty and CASS.
*Monitor workloads, service levels, and SLAs across the team to ensure timely delivery.
*Support training, system testing, and implementation of new enhancements.
*Handle escalations and ensure effective issue resolution.
DAY-TO-DAY
*Leading a team of Claims Technicians within the Delegated Authority Claims function.
*Reviewing claims activity, financial accuracy, and performance metrics.
*Producing daily, weekly, and monthly KPI reports.
*Managing workflow allocation and ensuring adherence to SLAs.
*Providing technical support and guidance to team members.
SKILLS
*Previous experience in a similar Delegated Authority claims role within the London Market.
*Strong understanding of DA contracts and processes.
*Knowledge of CLASS, ECF, IMR, and other London Market systems.
*Excellent communication and leadership skills.
*Strong Microsoft Office skills.
If you have the relevant experience or know someone that does, please contact me now on or email us at
Salary: £55,000
Location: London / Remote - max 1 day a week in Office
PURPOSE OF ROLE
An excellent opportunity to join a leading Lloyd’s Broker as a Team Leader for the Delegated Authority Claims team. You’ll be responsible for managing the day-to-day running of the DA Claims team, ensuring operational efficiency, regulatory compliance, and first-class service delivery to coverholders. This role offers a blend of leadership, technical oversight, and process improvement within a dynamic and growing business.
RESPONSIBILITIES
*Manage the day-to-day operations of the DA Claims team, including appraisals, development, and performance management.
*Ensure high professional standards and continual improvement in service delivery.
*Oversee the preparation and review of bordereaux.
*Maintain and update financial and claims records.
*Produce claims and earned-to-incurred statistics, working with other teams as required.
*Manage and authorise claims payments and liaison with Accounts.
*Build and maintain strong working relationships with clients, TPAs, insurers, and internal stakeholders.
*Ensure compliance with company policies, procedures, and FCA regulations including Consumer Duty and CASS.
*Monitor workloads, service levels, and SLAs across the team to ensure timely delivery.
*Support training, system testing, and implementation of new enhancements.
*Handle escalations and ensure effective issue resolution.
DAY-TO-DAY
*Leading a team of Claims Technicians within the Delegated Authority Claims function.
*Reviewing claims activity, financial accuracy, and performance metrics.
*Producing daily, weekly, and monthly KPI reports.
*Managing workflow allocation and ensuring adherence to SLAs.
*Providing technical support and guidance to team members.
SKILLS
*Previous experience in a similar Delegated Authority claims role within the London Market.
*Strong understanding of DA contracts and processes.
*Knowledge of CLASS, ECF, IMR, and other London Market systems.
*Excellent communication and leadership skills.
*Strong Microsoft Office skills.
If you have the relevant experience or know someone that does, please contact me now on or email us at
Job number 3076991
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Lawes Insurance Recruitment
Lawes Consulting Group was founded in 2002 by Steven Lawes and Lee Spink; providing Multi award winning recruitment solutions specialising within the ...