Join an exciting role as an Application / Operations Support Analyst within the financial services industry. This permanent position in London offers an opportunity to play a key role in supporting technology operations.
Client Details
The employer is a well-established organisation within the financial services sector.
Description
Responsibilities and Duties *Responsible, along with other operations analysts, for the day-to-day management of the exchange platforms.
*Provide 1st line application and operational support to connected clients to ensure smooth day-to-day operations.
*Monitor and troubleshoot application systems to ensure high availability, stability, and performance.
*Work with other departments (Compliance, Surveillance, Infrastructure, and Sales) to ensure appropriately monitored live operations of all platforms.
*Support the build-out, configuration, and deployment of new exchange platforms and applications.
*Take a lead role in technology client support, including platform delivery management, support, and knowledge transfer.
*Raise, manage, and deploy changes to support the day-to-day running of multiple exchange platforms.
*Compile and document outage reports for any production incidents once resolved.
*Be a subject matter expert on the exchange platforms from a technological and operational perspective.
*Take part in release review meetings and assist with implementing system upgrades and patches.
*Actively identify, raise, and pursue improvements and changes that will benefit the team and the wider ecosystem.
*Collaborate with internal teams to resolve technical issues effectively and ensure knowledge sharing.
*Document processes and create detailed reports for technical issues, resolutions, and operational procedures.
*Maintain a strong understanding of the financial services industry and its technology requirements.
*Ensure compliance with relevant regulations, industry standards, and internal policies.
Profile
Required Skills/Experience
Essential
*Degree level qualification and 3- 6 years of experience
*Extensive experience using Unix/Linux servers
*Ability to write advanced SQL queries and a strong understanding of relational databases
*Scripting experience e.g. bash/shell, python or similar
*Proficient with Microsoft Excel and other Microsoft Office products
*Experience with FIX Protocol
*Proven use of G.I.T or similar
*Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience
*Experience supporting production applications and demonstrated the ability to understand end-to-end systems and processes
*Experience of network support and troubleshooting
*Exposure to UK and EU equity markets
Desirable
*Prior experience in a similar role
*Knowledge or experience of Grafana
*Previous experience of Binary Protocols
*Previous experience of the Atlassian suite of products
*TCP/UDP knowledge
Job Offer
*Competitive salary ranging from £50,000 to £70,000 per annum.
*3 days on site in Central London.