Do you have experience handling travel insurance claims and delivering exceptional customer service within a financial services environment?
Our client, a growing international insurance services company, is looking for a Travel Insurance Claims Handler to join their friendly and dynamic team based in Cardiff (hybrid working available).
Responsibilities include:
*Managing an allocation of travel insurance claims from initial notification through to settlement
*Assessing indemnity, liability, and quantum on travel claims
*Identifying potential fraud indicators and recovery opportunities
*Negotiating fair and timely settlement of claims
*Proactively managing case loads to ensure service standards are met
*Supporting the Claims Team Leader with day-to-day departmental activity
*Providing outstanding service to customers, third parties, and suppliers
*Contributing to process improvements and sharing ideas to enhance efficiency
*Ensuring compliance with all relevant regulatory and legislative requirements
About you:
*Previous experience in a travel insurance claims
*Strong communicator with the ability to build relationships with customers and colleagues
*Excellent analytical and problem-solving skills with an eye for detail
*Confident decision-maker with sound judgement
*Self-motivated and able to work collaboratively in a team environment
*Organised and able to meet daily and weekly deadlines
*Proficient with Microsoft Office and comfortable working with data to identify trends
Why apply?
You’ll be joining an ambitious, people-focused business with a commitment to innovation and customer experience. The company offers a supportive, hybrid working culture and genuine opportunities for professional growth.
If you’re looking to build your career in travel insurance within a forward-thinking, supportive company, apply today to be considered for this exciting opportunity.